Our contact details
Name: Charlotte Owen Physiotherapy
Address: 19 Chadwick Avenue, Birmingham, B458ED
Phone Number: 07742288664
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- The medical details you provide during your consultation.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To be able to contact you with regards to your consultation.
- We keep your medical data (which is a legal obligation) to comply with the Health Care and Professions Council (HCPC) and the Chartered Society of Physiotherapy.
We may also receive personal information indirectly, from the following sources in the following scenarios:
- From your GP – Following your consent to liaise with them.
- From other health care professionals – following your consent to liaise with them.
We use the information that you have given us to complete a consultation for which you have consented to.
We may share this information with your GP or other healthcare professionals, but only after your consent.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent
(b) We have a professional and legal obligation with regards to your medical notes.
How we store your personal information
Your medical information is securely stored in paper format in a locked cabinet. Only Charlotte Owen has access to this.
Any medical letters are written on a PC and stored in a password protected file only accessible by Charlotte Owen.
Your medical records must be kept as evidence that we have treated you as this forms an important part of your medical history. We are required by law to keep this for 7 years after you have consulted with Charlotte Owen Physiotherapy, if you are over 18 years of age at the time of the 1st consultation.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. You must be aware that medical records, by law need to be kept for 7 years after your last consultation. After this period they will be destroyed.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Charlotte Owen Physiotherapy (via email: email@example.com or via post: 19 Chadwick Avenue, Birmingham, B458ED) if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Charlotte Owen Physiotherapy (via email: firstname.lastname@example.org or via post: 19 Chadwick Avenue, Birmingham, B458ED)
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk